In line with the latest Government guidance we’re temporarily closed (updated 31 December)


Advance Booking

Please book online and in advance. This is to help us manage the number of people in the museum and reduce contact

Stay Safe

We have made a few changes that put your safety, as well as the safety of our staff, first. Face coverings are required

Donations

The museum is run by a charity. Please consider donating £3 per person. We need your support now more than ever

Exhibition Open

Photography documenting an extraordinary time in the history of Somerset

Kids Trail

New for Christmas – The Reindeer Trail


Reopening FAQs

  •     Is the whole museum open?

    Yes, all the galleries are open to explore. The shop and toilets are open too. 

    There is a one-way route for visitors to follow around the museum. 

    A new photography exhibition is also open to enjoy. 

    Due to the current circumstances the Castle Cafe is temporarily closed.

    The Somerset Military Museum is temporarily closed. 

  •     Which facilities are available?

    Each museum booking includes access to the shop at the beginning of your visit. 

    Castle Cafe

    Due to the current circumstances the Castle Cafe is temporarily closed.

    Museum Shop

    The shop is open. Where possible visitors are asked to shop at the start of their visit, to avoid touching products unless they are purchasing, and to use contactless payment.

    Toilets 

    The toilets are open. They will be cleaned regularly and will operate on a one-in, one-out basis.  Our urinals will not be in use in line with Government guidelines.

    Lift

    The lift is available for use, but due to the nature of the one-way system there may at times be a slight delay. Visitors should only use the lift with members of their household.

    Lockers, Coats and Bags

    Visitors are not able to leave shopping or coats at the Welcome Desk so we ask them to bear that in mind when planning their day.  There will be no lockers available. 

  •     How do I book?

    The booking system enables us to comply with the ‘Test and Trace’ requirement.  Contact information must be provided at the point of booking. We will record your arrival time and keep this information for 3 weeks.

    In line with Government guidance you must not visit with people you do not live  with (unless you are visiting as a support bubble). Our online booking system is set at a maximum of six people. If there are more than six people in your household or support bubble please contact us.

    All visitors must book their visit in advance, this should be done on-line if possible.  If you do not have access to the internet please contact us on 01823 255088 and we will book a timed ticket for you if available.  If any of your party have additional needs and you would like any help or advice with planning your visit please contact us before booking.

    Each party is allocated a 20 minute time slot within which you must arrive. You can stay as long as you like. 

    Tickets are released weekly.

    Opening times are currently subject to change. 

    Somerset Military Museum

    This area is currently closed. It may be possible to arrange visits by special request. Please contact us. 

  •     What Coronavirus precautions are in place?

    Booking and Access

    We are limiting the numbers of visitors who can access the site through the use of the online booking system. It also enables us to comply with the ‘Test and Trace’ requirement. 

    In line with Government guidance you must not visit with people you do not live  with (unless you are visiting as a support bubble). Our online booking system is set at a maximum of six people. If there are more than six people in your household or support bubble please contact us.

    We will monitor visitor numbers in different areas and will intervene if we feel an area is getting too busy.

    Where possible we have increased air flow around the museum. 

    There is a one-way route around the site.

    Safety and Hygiene

    Perspex screens are installed at the Welcome Desk, and staff may be wearing visors or masks as appropriate.

    There will be a continual cleaning regime, paying special attention to high touch points such as door handles.

    We have removed or adapted the interactives which require touch.

    We have installed paper towel dispensers in our toilets and provided no-touch bins which will be double bagged and emptied regularly.

    The children’s trails are prepared 72 hours in advance and their prize will be the special pencil they use to complete the trail. 

  •     What Coronavirus precautions do I need to observe?

    For your safety and the safety of our staff, visitors must pre-book a timed ticket.

    Please do not book if you live in a Tier 3 area, if you have any symptoms of Coronavirus, if you are awaiting a test result, or if you have been contacted by NHS: Test and Trace.

    Face Coverings

    In line with government guidance, all visitors will be required to wear a face mask for the duration of their attendance at our sites. The government guidance about the suitability of a face mask and how it should be worn may be found using this link.

    We ask that all visitors comply with this requirement for your safety and the safety of other visitors and staff.

    Hand Hygiene

    Hand sanitiser is available on arrival and exit from the museum and hand washing facilities are available. Visitors are asked to make use of them.

    Where possible visitors are asked to shop at the start of their visit, to avoid touching products unless they are purchasing, and to use contactless payment.

    Social Distancing

    Visitors are asked to socially distance and for each group to stay at least two metres apart from each other.

    Visitors may be asked to wait at certain points if social distancing is not possible in a given area.

  •     How do I donate?

    The Museum of Somerset is run by a charity – the South West Heritage Trust.

    Each year we welcome over 70,000 visitors to the museum. Donations are vital for the work we do in helping people to discover Somerset’s rich and remarkable heritage.

    You can donate online when booking your ticket or make card and cash donations during your visit. Our suggested donation amount is £3 per person.

    Gift Aid helps your donation go further

    Thank you for your support.

  •     How will you comply with NHS: Test and Trace?

    We will hold your booking details relating to each visit in order to comply with NHS Test and Trace guidelines. 

    We have a QR code available as part of the NHS Track and Trace App.