With the Museum Unlimited Annual Pass you pay just once then visit for a WHOLE YEAR FREE OF CHARGE. This includes many daytime events which you’ll find on the What’s On pages.
The Museum Unlimited Pass is valid for 12 months from the date of purchase. Museum Unlimited Passes can be purchased year-round at the museum.
To read the full Terms and Conditions click here.
What is included in the Museum Unlimited Annual Pass?
With the Museum Unlimited Annual Pass you pay just once then visit for a whole year free of charge. Passes are valid for 12 months from the date of purchase.
The Annual Pass provides free entry to the Museum during our normal opening hours. You can re-visit as often as you like during the 12-month period. The Annual Pass is valid for many of our daytime activities including Family Fun Days and Seasonal Events (e.g. A Very Victorian Christmas, A Celebration of Autumn). Some activities are excluded from this offer including Father Christmas, Workshops, Toddler Explorers and out-of-hours events such as the Wassail Evening.
What is Gift Aid?
Gift Aid is a scheme that allows charities like us to benefit from the tax you’ve already paid. There is no additional cost to you but we will receive an extra 25p from the Government for every pound of your donation. For a charity to claim Gift Aid on your donation you must have paid UK Income or Capital Gains Tax that financial year. The tax you pay must be at least equivalent to the amount of Gift Aid the charity will reclaim on your donation that tax year.
Can I still purchase an Annual Pass even if I am not eligible for Gift Aid?
Yes – you can purchase an Annual Pass whether you add Gift Aid to your donation or not. Gift Aid simply allows us to claim money back from the government on tax that you’ve already paid.
Does my carer need an Annual Pass?
No – if a disabled visitor requires another person as their carer to enable them to access the museum then this person is eligible for free entry. Carers will not be issued with an Annual Pass.
What is your policy on unaccompanied children?
Children aged 14 and over, with a valid pass, are permitted to enter the museum unaccompanied. The museum reserves the right to refuse entry when necessary.
Can you refund my annual pass?
Unfortunately we are not able to refund your Annual Pass. Under charity law we aren’t permitted to refund donations once the payment has been processed.
How do I let you know if I have changed my contact details?
Please let us know when you next visit or by e-mail at SRLM@swheritage.org.uk
How do I renew my Annual Pass?
Your annual pass can be renewed when you next visit the Museum. Please bring your current pass or a form of identification (e.g. a driving licence).
I have a Family Ticket and have 4 children over 5 and one under five. The 4-year-old will become 5 during the 12-month Annual Pass period. Do I need to upgrade our ticket on that child’s 5th birthday?
No – there will be no additional charge until the Annual Pass renewal date.
Can I purchase an Annual Pass in conjunction with my Kids Go Free or Golden Apple voucher?
Promotional offers are for single entry only. Adults accompanying children who are entering with a voucher will be eligible for Adult or Concession Museum Unlimited Annual Passes.
I am visiting the Museum with a group. Will we be issued with an Annual Pass?
Group and school admissions are valid for single entry only and visitors will not be issued with an Annual Pass. Up-grades to Adult and Concession Museum Unlimited Annual Passes are available to groups on the day of entry. Please ask at reception.
I have lost my Annual Pass. What should I do?
Lost or damaged Annual Passes are replaceable upon proof of identity (e.g. a driving licence). Please ask at reception when you next visit the Museum. The replacement Annual Pass will carry the same expiry date as the original, which will no longer be valid.
I have damaged my Annual Pass. What should I do?
Your annual pass can be replaced when you next visit the Museum. Please bring proof of identity with you (e.g. driving licence). The replacement Pass will carry the same expiry date as the original, which will no longer be valid.