Open Wednesday to Saturday

10.00 am to 5.00 pm

Admission by advance booking only


Advance Booking

Please book online and in advance. This is to help us manage the number of people in the museum and reduce contact

Stay Safe

We have made a few changes that put your safety, as well as the safety of our staff, first. Face coverings are required

Donations

The museum is run by a charity. Please consider donating. We need your support now more than ever

Grain Store Cafe

The Grain Store Cafe is open

Shop

Don’t forget your pennies! The shop is open

October Half Term

We’ve got some visitors! Meet birds of prey, donkeys and more


Reopening FAQs

  •     Is the whole museum open?

    Yes, all the galleries are open to explore. The cafe, shop and toilets are open too.

    You can also visit the 14th century Abbey Barn. There is plenty of outdoor space to enjoy too, in the farmyard and orchard.

    There is a one-way route for visitors to follow around the museum.

    The car park is open and free for museum visitors.

    Visits to the museum must be pre-booked. The cafe is open to non-museum visitors and you do not need to book. Cafe seating is available in the farmyard with limited indoor seating. Table service is provided. 

    Picnics can be enjoyed in the orchard or Abbey Barn.

  •     Which facilities are available?

    Each museum booking includes access to the shop at the beginning of your visit and the café at the end of your visit

    Grain Store Cafe

    The Grain Store Café is open and serving food and drink. Seating is outdoor in the farmyard with limited indoor seating available. Tables and chairs have been spaced out to provide a safer environment. Table service is provided. Card payment is preferred.

    Museum Shop

    The shop is open. Where possible visitors are asked to shop at the start of their visit, to avoid touching products unless they are purchasing, and to use contactless payment.

    Toilets

    The toilets are open. They will be cleaned regularly and will operate on a one-in, one-out basis. Our urinals will not be in use in line with Government guidelines.

    Lift

    The lift is available for use, but due to the nature of the one-way system there may at times be a slight delay. Visitors should only use the lift with members of their household.

  •     How do I book?

    The booking system enables us to comply with the ‘Test and Trace’ requirement. Contact information must be provided at the point of booking. We will record your arrival time and keep this information for 3 weeks.

    In line with Government guidance you must not visit with people you do not live with in a group larger than 6 (unless you are visiting as a household or support bubble). Our online booking system is therefore set at a maximum of six people. If you are exempt from this guidance and wish to visit please contact us.

    All visitors must book their visit in advance, this should be done on-line if possible. If you do not have access to the internet please contact us on 01458 831197 and we will book a timed ticket for you if available. If any of your party have additional needs and you would like any help or advice with planning your visit please contact us before booking.

    A booking secures your visit. On arrival you will need to show your Museum Unlimited pass or pay the admission charge. Each party is allocated a 20 minute time slot within which you must arrive. You can stay as long as you like. Each booking includes access to the shop at the beginning of your visit and the café at the end of your visit.

    Tickets are released weekly.

    Opening times are currently subject to change. 

  •     What Coronavirus precautions are in place?

    Booking and Access

    We are limiting the numbers of visitors who can access the site through the use of the online booking system. It also enables us to comply with the ‘Test and Trace’ requirement.

    In line with Government guidance you must not visit with people you do not live with in a group larger than 6 (unless you are visiting as a household or support bubble). Our online booking system is therefore set at a maximum of six people. If you are exempt from this guidance and wish to visit please contact us.

    We will monitor visitor numbers in different areas and will intervene if we feel an area is getting too busy.

    Where possible we have increased air flow around the museum.

    There is a one-way route around the site.

    Safety and Hygiene

    Perspex screens are installed at the Welcome Desk, and staff may be wearing visors or masks as appropriate.

    There will be a continual cleaning regime, paying special attention to high touch points such as door handles.

    We have removed the interactives which require touch.

    The children’s trails are prepared 72 hours in advance and their prize will be the special pencil they use to complete the trail.

  •     What Coronavirus precautions do I need to observe?

    For your safety and the safety of our staff, visitors must pre-book a timed ticket.

    Please do not book if you live in a local lockdown area, if you have any symptoms of Coronavirus, if you are awaiting a test result, or if you have been contacted by NHS: Test and Trace.

    Face Coverings

    For your safety and the safety of other visitors and staff you are required to wear a face covering in this building.

    Hand Hygiene

    Hand sanitiser is available on arrival and exit from the museum and hand washing facilities are available. Visitors are asked to make use of them.

    Visitors are asked to avoid touching the museum objects on open display.

    Where possible visitors are asked to shop at the start of their visit, to avoid touching products unless they are purchasing, and to use contactless payment.

    Social Distancing

    Visitors are asked to socially distance and for each group to stay at least two metres apart from each other.

    Visitors may be asked to wait at certain points if social distancing is not possible in a given area.

    Picnics

    Picnics are welcomed in the orchard or Abbey Barn where picnic tables are available. Handwashing facilities are nearby in the farmyard. Visitors are asked to take their rubbish home with them.

  •     How do I donate?

    Somerset Rural Life Museum is run by a charity – the South West Heritage Trust.

    Each year we welcome thousands of visitors to the museum. Donations are vital for the work we do in helping people to discover Somerset’s rich and remarkable heritage.

    You can donate online when booking your ticket or make card and cash donations during your visit.

    Gift Aid helps your donation go further

    Thank you for your support.

  •     Is my Museum Unlimited pass still valid?

    Museum Unlimited pass holders are offered an extension of 5 months to cover the period the museum was closed. 

    If you feel able, we are inviting visitors to ‘donate’ the 5 month extension to the South West Heritage Trust – the charity that runs the museum. We need your support now more than ever to continue to care for Somerset’s remarkable heritage. 

    If you wish to claim your 5 month extension please bring along your Museum Unlimited pass when you visit, and proof of identity, and we will be happy to provide this.

  •     How will you comply with NHS: Test and Trace?

    We will hold your booking details relating to each visit in order to comply with NHS Test and Trace guidelines.

    We have a QR code available as part of the NHS Track and Trace App.

    You will also be required to leave contact information if you are visiting the cafe.