Visitor Services Assistant

Somerset Rural Life Museum, Glastonbury

Salary: £17,360 per annum

Hours: full-time, working 37 hours over a 7-day week on a rota basis

Contract: fixed-term for three years

We are seeking a full-time Visitor Services Assistant to join our team, delivering a first-class visitor experience at the Somerset Rural Life Museum in Glastonbury. The Museum re-opened in 2017 following a £2.4 million re-development which has created new learning and visitor facilities and refurbished gallery displays throughout the site.

Working with the Museums Operations Manager and as part of the Visitor Services Team, the post holder will be responsible for providing the highest standards of customer care – welcoming visitors to the museum, assisting with the security, maintenance and cleanliness of the site, assisting with events and helping with the museum shop.

A basic awareness of health and safety and premises issues is required, and you must be confident and comfortable with using computers and other technical equipment (e.g. tills). You should also have a genuine enthusiasm about Somerset’s history and heritage, and be keen to share this to inform and inspire our visitors.

Maximum flexibility, and the ability to work additional hours/overtime, sometimes at short notice, is essential. Applicants should live within a short distance of the museum to be able to attend out of hours alarm calls.

The South West Heritage Trust is a charity which delivers a broad range of heritage services across Somerset and Devon. We are a growing organisation, founded on services that were previously delivered by Somerset and Devon County Councils. With a turnover exceeding £3 million, we manage and run three museums, two Archives and Local Studies services and look after the historic environment in Somerset.

For an informal discussion about the role, please contact Susie Simmons on 01458 831197.

For further information and an application form, please download the information below. Applications should be made using the form provided and submitted to recruitment@swheritage.org.uk. CVs are not accepted for this position.

Strictly no agency contact.

Closing date: Monday 2 September 2019 at 9.00 am

Proposed interview date: Thursday 12 September 2019

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