Visitor Services Assistant – casual contract

Location:         The Museum of Somerset, Taunton Castle, Taunton TA1 4AA

Salary:             £9.00 per hour with an additional holiday pay element

Hours:              Casual (zero hours), working ad hoc hours by agreement

The Museum of Somerset aims to be Somerset’s flagship museum and a must-see visitor attraction for both local people and visitors to the county.  This post is responsible for welcoming visitors to the museum, assisting with the security, maintenance and cleanliness of the site, assisting with events and helping with the museum shop.

A basic awareness of health and safety and premises issues is required, and you must be confident and comfortable with using computers and other technical equipment (e.g. tills).

You should also have a genuine enthusiasm about Somerset’s history and heritage and be keen to share this to inform and inspire our visitors.

Maximum flexibility, and the ability to work additional hours/overtime, sometimes at short notice, is essential. Applicants must live within a short distance of the museum to be able to attend out of hours alarm calls.

For an informal discussion about the role, please contact Dan Broadbent or Susie Simmons on 01823 255088.

For further information and an application form, please download the information below. Applications should be made using the form provided and submitted to CVs are not accepted for this position.

Closing date: 5pm, Friday 24 May 2019

Interviews: Thursday 6th June

Key documents:


Casual (zero-hour) Contracts

The South West Heritage Trust is a responsible employer and offers a broad range of benefits to staff. From time to time, it is necessary to recruit people to join our bank of casual Visitor Services Assistants.

​Casual contracts provide flexibility for both the employee as well as the employer, helping us to manage seasonal fluctuations in visitor numbers at our museums. Shifts to be covered are agreed in advance between the museum manager and the employee and all hours agreed in advance are paid. Our company pension scheme is available to all staff, irrespective of the number of hours they work. The minimum salary we offer is significantly higher than the Living Wage rate and all casual staff receive additional pay for holidays.

Our casual contracts are ideal for people who want the opportunity to take on additional work without the commitment of regular hours.