{"id":771,"date":"2024-01-09T13:49:35","date_gmt":"2024-01-09T13:49:35","guid":{"rendered":"https:\/\/swheritage.org.uk\/somerset-archives\/?page_id=771"},"modified":"2024-03-12T14:19:24","modified_gmt":"2024-03-12T14:19:24","slug":"faqs","status":"publish","type":"page","link":"https:\/\/swheritage.org.uk\/somerset-archives\/home\/somerset-heritage-centre\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"lazyblock-faq-1friLB wp-block-lazyblock-faq\"><ul class=\"faq-list accordion\" data-accordion data-multi-expand=\"true\" data-allow-all-closed=\"true\">\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Can I visit without an appointment?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>An appointment is strongly encouraged. We may be able to accommodate a visitor without booking but this is not guaranteed.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>How do I find the document references to order my documents?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>There are Help Guides on our online catalogue pages to help you search for relevant material. You can find the links to our <a href=\"https:\/\/swheritage.org.uk\/our-services\/research-resources\/\">catalogues here<\/a>. Our research guides also provide details on many popular areas of research.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span> I forgot to order my documents, can I order on arrival?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>Up to 4 documents should be ordered when you make your booking. Further documents can be ordered during your session.<\/p>\n<p>For Saturday visits, up to 6 documents should be pre-ordered. It may not be possible to order further documents during a Saturday session. Documents should be pre-ordered preferably at the time of booking, but by noon on the preceding Thursday at the latest.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span> This will be my first visit. Will I need to complete a registration form on arrival? <\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>You will be able to complete your registration as part of the online booking process. You will need to bring relevant ID to show when you come to the site. We will allocate you your Reader\u2019s Ticket number on arrival.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>I am a new user. What ID will I need to bring on my first visit?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>We need to see evidence of your printed address, and your signature. These can be on two different pieces of ID if necessary. Acceptable forms of ID include a drivers\u2019 licence, utility bill, debit\/credit card or bank statement. We unfortunately cannot accept passports.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Will I be able to get copies of documents?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>We advise you to bring a camera and purchase a photographic licence if you would like to take copies. We can also take orders for photocopies (where the document is suitable for this) but may not always be able to provide copies during your visit. If we are not able to provide copies during your visit due to time constraints copies ordered will be sent on either to your email address, or by post with the addition of a postage fee.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>I only want to browse the library. Do I still need to book an appointment?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>An appointment is encouraged for any access to the searchroom, however we may be able to accommodate visitors without an appointment.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Can I access items from the Somerset Archaeological and Natural History Society (SANHS) collections at the Somerset Heritage Centre?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>Yes, you can request items from the SANHS library or archive collections using the <a href=\"https:\/\/somerset-cat.swheritage.org.uk\/guides\/sanhs\">online booking system<\/a>. SANHS members wishing to borrow an item from the SANHS library will need to email or phone to make an appointment and give details of what they wish to borrow.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Will I be able to access the computers on site?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>There are computers on site providing access to a range of resources for research, including our online catalogues and ancestry websites.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>How can I pay for copies and other purchases?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>We would prefer you to pay by contactless payment however cash payments will be accepted.<\/p>\n<p>You can find information about costs on our <a href=\"https:\/\/swheritage.org.uk\/somerset-archives\/services\/charges\/\">Charges page<\/a>.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>What can I access online to reduce the need to visit?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>Most parish registers are available on subscription services (Ancestry for Somerset registers). A small range of other documents are also available via these websites. Many maps are available on <a href=\"https:\/\/www.kypwest.org.uk\/\">Know Your Place<\/a> or the <a href=\"https:\/\/www.somersetheritage.org.uk\/\">Somerset Historic Environment Record<\/a>. Please see our Research Guides for further information.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>How do I deposit documents with you?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>We accept new accessions of documents by appointment. Here are the guidelines to deposit with the <a href=\"https:\/\/swheritage.org.uk\/wp-content\/uploads\/2020\/07\/Covid-19-SWHT-deposit-guidelines-SHC.pdf\">Somerset Heritage Centre<\/a>.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Can I take photos?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>You can bring in a camera\u00a0to take photographs of documents as long as you purchase a photographic licence from the main reception. Charges apply for Daily, Weekly, Monthly and Annual licences. Please see our\u00a0<a href=\"https:\/\/swheritage.org.uk\/somerset-archives\/services\/charges\/\">charges page<\/a>\u00a0for more information.<\/p>\n<p>If you intend to publish images or transcripts, or to post them on the internet you will need to apply for permission from the Archives and Local Studies Service using our\u00a0<a href=\"https:\/\/somerset-cat.swheritage.org.uk\/researchGuides\/permission\">Permission to Use Collections form<\/a>.<\/p>\n<p>The use of hand-held scanners is not permitted.<\/p>    <\/div>\n  <\/li>\n<\/ul><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":176,"parent":757,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-771","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/swheritage.org.uk\/somerset-archives\/wp-json\/wp\/v2\/pages\/771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swheritage.org.uk\/somerset-archives\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swheritage.org.uk\/somerset-archives\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swheritage.org.uk\/somerset-archives\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/swheritage.org.uk\/somerset-archives\/wp-json\/wp\/v2\/comments?post=771"}],"version-history":[{"count":17,"href":"https:\/\/swheritage.org.uk\/somerset-archives\/wp-json\/wp\/v2\/pages\/771\/revisions"}],"predecessor-version":[{"id":873,"href":"https:\/\/swheritage.org.uk\/somerset-archives\/wp-json\/wp\/v2\/pages\/771\/revisions\/873"}],"up":[{"embeddable":true,"href":"https:\/\/swheritage.org.uk\/somerset-archives\/wp-json\/wp\/v2\/pages\/757"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/swheritage.org.uk\/somerset-archives\/wp-json\/wp\/v2\/media\/176"}],"wp:attachment":[{"href":"https:\/\/swheritage.org.uk\/somerset-archives\/wp-json\/wp\/v2\/media?parent=771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}