<\/p>\n\n\n
\nOur Research and Copying Request Service is experiencing very high demand, please be aware of the following:<\/p>\n
\n
- Priority will continue to be given to urgent requests, such as imminent legal and business requirements<\/li>\n
- All requests are strictly limited to no more than two hours of work, please do not submit a request for more than two hours as we will have to return your request<\/li>\n
- Requests may take around eight to ten weeks to complete due to very high demand<\/li>\n
- We are currently requesting payment by PayPal\u00a0<\/em><\/li>\n<\/ul>\n<\/blockquote>\n
We operate a professional Research and Copying Service to do research on your behalf in the records held at the Devon Heritage Centre.<\/p>\n
Research Service Leaflet and Request Form<\/a><\/p>\n
Types of Research<\/h2>\n
\u200bWe can carry out research on the archives and other resources at the Devon Heritage Centre.\u00a0 We handle all sorts of enquiries from family history and house history to rights of way disputes and research for television programmes.\u00a0 Please note, we cannot research at other archives or give legal advice.<\/p>\n
Costs of Research<\/h2>\n
\u200bWe charge by the time the work takes, rather than per enquiry or per document.\u00a0 Please allow for a reasonable amount of research time to answer all of your questions, and contact us for an estimate if unsure.\u00a0 A good general guide is to allow for an hour’s research – if your enquiry takes less time than this, we will charge you less accordingly.\u00a0 Please see our\u00a0Charges page<\/a>\u00a0for more information.<\/p>\n
Information We Need From You<\/h2>\n
All research requests must be sent using our Research Service Leaflet and Request Form<\/a>.\u00a0 To speed up your enquiry, please specify as clearly and precisely as possible the information that you are seeking, and enclose any relevant information which might assist us.\u00a0 Please write clearly or type your enquiry.\u00a0 Please complete all sections of the form, including your name, email address and postal address.\u00a0 If relevant, quote our reference number given on previous correspondence, especially if related to your current enquiry.\u00a0 Please enclose an accurate map if your enquiry concerns a house or land.\u00a0 Include a daytime telephone number so that we can contact you for clarification if necessary.\u00a0 Please state whether you would like copies of any documents found during research and in what format you would like the copies.<\/p>\n
Ordering Copies of Documents<\/h2>\n
Please provide the exact references for the documents if known.\u00a0 Please state whether you require a photocopy or digital image (N.B. Some documents cannot be photocopied and have to be supplied in digital format).\u00a0 If you require a standard digital format other than jpg (e.g. tiff) please let us know.<\/p>\n
Receiving Your Research<\/h2>\n
Enquiries are dealt with in the order that we receive them.\u00a0 At busy periods you may expect a delay of up to 4 weeks.\u00a0 In exceptional circumstances we can give priority to your enquiry e.g. when a deadline has been imposed on you at short notice.\u00a0 Please phone or email to discuss.<\/p>\n
Payment<\/h2>\n
When sending us your completed Research Request Form please let us know the maximum authorised amount we can charge you, and your preferred method of payment, see below for details.\u00a0 Payment must be made in advance.\u00a0 Once we receive payment your research request will be processed.\u00a0 Refunds can be issued if the research takes less time than anticipated.<\/p>\n
\u200bWe encourage users to pay by PayPal where possible, as this is the most secure payment method.\u00a0 Upon the completion of research, if it has taken less time than originally estimated, appropriate refunds will be given via PayPal.<\/p>\n
Copyright<\/h2>\n
All copies supplied are for private research or study.\u00a0 You will need to obtain permission in writing from the Devon Archives and Local Studies Service before publishing any copies or digital images that we supply to you.\u00a0 This includes uploading to the internet.\u00a0Additional fees might be involved \u2013 please ask for details and a Permission to Publish form and allow plenty of time for us to obtain the relevant permission.<\/p>\n
Request Research<\/h2>\n
To find out more, please see our Research Service Leaflet and Request Form<\/a>\u00a0which includes details on how to make a payment, and a form to complete if you would like us to carry out research on your behalf.<\/p>\n
All copies supplied are for private study or research.\u00a0 You will need to obtain permission in writing from the South West Heritage Trust before publishing any copies that we supply to you.\u00a0 This includes uploading to the internet.\u00a0 Additional fees may be involved.\u00a0 Please see our DALS Permission to Use Collections<\/a> guide for further details.<\/p>\n\n\n
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