{"id":1087,"date":"2024-03-12T11:14:45","date_gmt":"2024-03-12T11:14:45","guid":{"rendered":"https:\/\/swheritage.org.uk\/devon-archives\/?page_id=1087"},"modified":"2024-04-03T08:59:02","modified_gmt":"2024-04-03T07:59:02","slug":"faqs-exeter","status":"publish","type":"page","link":"https:\/\/swheritage.org.uk\/devon-archives\/visit\/visiting-exeter\/faqs-exeter\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"lazyblock-faq-1friLB wp-block-lazyblock-faq\"><ul class=\"faq-list accordion\" data-accordion data-multi-expand=\"true\" data-allow-all-closed=\"true\">\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Can I visit without an appointment?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>An appointment is strongly encouraged. We may be able to accommodate a visitor without booking but this is not guaranteed.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>How do I find the document references to order my documents?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>There are Help Guides on our online catalogue pages to help you search for relevant material. You can find the links to our <a href=\"https:\/\/swheritage.org.uk\/our-services\/research-resources\/\">catalogues here<\/a>. Our research guides also provide details on many popular areas of research.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span> I forgot to order my documents, can I order on arrival?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>Up to 4 documents should be ordered when you make your booking. Further documents can be ordered during your session.<\/p>\n<p>For Saturday visits, up to 8 documents should be pre-ordered. It may not be possible to order further documents during a Saturday session. Documents should be pre-ordered preferably at the time of booking, but by noon on the preceding Thursday at the latest.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span> This will be my first visit. Will I need to complete a registration form on arrival? <\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>You will be able to complete your registration as part of the online booking process. You will need to bring relevant ID to show when you come to the site. We will allocate you your Reader\u2019s Ticket number on arrival.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>I am a new user. What ID will I need to bring on my first visit?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>We need to see evidence of your printed address and your signature. These can be on two different pieces of ID if necessary. Acceptable forms of ID include a drivers\u2019 licence, utility bill, debit\/credit card or bank statement. We unfortunately cannot accept passports.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Will lockers be available?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>Please leave any bags, luggage or coats in the lockers or on the coat rack available in the locker room.\u00a0<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Will I be able to get copies of documents?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>We advise you to bring a camera and purchase a photographic licence if you would like to take copies. We can also take orders for photocopies (where the document is suitable for this) but may not always be able to provide copies during your visit. If we are not able to provide copies during your visit due to time constraints copies ordered will be sent on either to your email address, or by post with the addition of a postage fee.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>I only want to browse the library. Do I still need to book an appointment?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>An appointment is encouraged for any access to the searchroom, however we may be able to accommodate visitors without an appointment.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Will I be able to access the computers on site?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>There are computers on site providing access to a range of resources for research, including our online catalogues and ancestry websites.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>How can I pay for copies and other purchases?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>We would prefer you to pay by contactless payment at the Devon Heritage Centre. However, cash payments will be accepted at all our sites.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Is there a refreshment area available?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>There is a refreshment area at the Devon Heritage Centre with a self-service food and drinks machine available. The Smart Vending shop provides a selection of fresh sandwiches, confectionary, cold drinks and a variety of hot drinks. You are also welcome to eat a packed lunch in this shop.<\/p>\n<p>\u00a0<\/p>\n<p>\u00a0<\/p>\n<p><br \/>.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>What can I access online to reduce the need to visit?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>Most parish registers are available on subscription services (FindMyPast for Devon registers). A small range of other documents are also available via these websites. Many maps are available on Know Your Place or the <a href=\"https:\/\/www.devon.gov.uk\/historicenvironment\/the-devon-historic-environment-record\/\">Devon Historic Environment Record<\/a>. Please see our Research Guides for further information.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>How do I deposit documents with you?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>We accept new accessions of documents at all our sites by appointment. Guidelines about the steps you need to take are available. Please follow the appropriate guidance for the site where you are making the deposit &#8211;<\/p>\n<p>\u00a0<\/p>\n<p><a href=\"https:\/\/swheritage.org.uk\/wp-content\/uploads\/2020\/07\/Covid-19-Deposit-guidelines-DHC.pdf\">Devon Heritage Centre<\/a><\/p>\n<p><a href=\"https:\/\/swheritage.org.uk\/wp-content\/uploads\/2020\/07\/Covid-19-Deposit-guidelines-NDRO.pdf\">North Devon Record Office<\/a><\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Can I take photos?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>You can bring in a camera to take photographs of documents, as long as you purchase a photographic licence from the main reception. Charges apply for Daily, Weekly, and Annual Licences. \u00a0Please see our <a href=\"https:\/\/swheritage.org.uk\/devon-archives\/services\/devon-heritage-centre-charges\/\">Charges Page<\/a>\u00a0for more information.<\/p>\n<p>\u200bPhotographs of original documents must be for personal use or research. \u00a0If you wish to exhibit, reproduce or publish a photographic print or an image of a document in printed form, or publish it on a website, please inform us. \u00a0We can\u00a0identify and contact the document\/photograph owner, and the copyright owner for permission, or assist you to do this yourself. \u00a0If you do not inform us that you are intending to reproduce or publish an item\u00a0held in our archives to which copyright applies, you will be infringing the laws of copyright.<\/p>\n<p>The use of hand-held scanners is not permitted.<\/p>    <\/div>\n  <\/li>\n  <li class=\"accordion-item\" data-accordion-item>\n    <a href=\"#\" class=\"accordion-title\">\n      <p class=\"h3\">\n        <i class=\"fas fa-angle-down\"><\/i>\n        &nbsp;&nbsp;&nbsp;\n        <span>Do any fees or charges apply?<\/span>\n      <\/p>\n    <\/a>\n    <div class=\"accordion-content\" data-tab-content>\n      <p>It is free to visit the Devon Heritage Centre in person to look at the documents and other materials we hold, and to receive general advice about your research.<\/p>\n<p>\u200bThere are a range of charges for copying, for the use of private cameras, for detailed research, conservation work and outreach services. \u00a0Please see our\u00a0<a href=\"https:\/\/swheritage.org.uk\/devon-archives\/services\/devon-heritage-centre-charges\/\">Charges Page<\/a>\u00a0for more information.<\/p>    <\/div>\n  <\/li>\n<\/ul><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":10,"featured_media":262,"parent":1074,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"1","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-1087","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/swheritage.org.uk\/devon-archives\/wp-json\/wp\/v2\/pages\/1087","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/swheritage.org.uk\/devon-archives\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/swheritage.org.uk\/devon-archives\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/swheritage.org.uk\/devon-archives\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/swheritage.org.uk\/devon-archives\/wp-json\/wp\/v2\/comments?post=1087"}],"version-history":[{"count":13,"href":"https:\/\/swheritage.org.uk\/devon-archives\/wp-json\/wp\/v2\/pages\/1087\/revisions"}],"predecessor-version":[{"id":1225,"href":"https:\/\/swheritage.org.uk\/devon-archives\/wp-json\/wp\/v2\/pages\/1087\/revisions\/1225"}],"up":[{"embeddable":true,"href":"https:\/\/swheritage.org.uk\/devon-archives\/wp-json\/wp\/v2\/pages\/1074"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/swheritage.org.uk\/devon-archives\/wp-json\/wp\/v2\/media\/262"}],"wp:attachment":[{"href":"https:\/\/swheritage.org.uk\/devon-archives\/wp-json\/wp\/v2\/media?parent=1087"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}